Information Collected Online
1. General Browsing
We collect general information about our visitors’ experience with our Websites and this general information is not connected to personally identifiable information about individual visitors. The information collected includes which pages our visitors are viewing on our Websites and whether visitors arrived through a link for our Websites. It also includes information on the type of browser and service provider used. For visitors using a mobile version of our Websites, this includes technical information about the device used, such as screen size, cookie support by the device and how images may appear. All of this information helps us provide a better experience for our visitors by being able to determine such things as how to best format our mobile Websites for various devices, our most desired pages, products and features, how to best direct visitors to our Websites, and where there might be browser or service provider connection issues.
2. Location Information
Our Websites provide features, such as a store locator service, if you have enabled the location-based services on your mobile device. The features on our Websites that require determining your location may make use of the GPS information on your mobile device. Sometimes we use other information, such as your IP address or nearby wireless access points or cell phone tower locations, to roughly estimate where you are to provide you the feature on our Websites that requires understanding where you are located. If you use one of the features on our Websites that require locating you, we will collect and process your location data for this purpose. If you do not consent to or disable location-based services we may ask you to manually select the region where you are located, or to enter your zip code to find a nearby store; if you chose not to provide this information some features of the Websites may not be available.
3. Personally Identifiable Information We Collect
Categories of personally identifiable information collected online include name, address, gender, month and day of birth, email address, telephone number, mobile phone number, payment card information, recipient's name, address and email address, modeling information (including name, size stats, work information, and contact information), use of our Websites tied to one of these categories and any other information you choose to provide, including through your personal social media accounts, as described below.
4. Personal Information You Allow Us to Collect from Your Social Media Accounts
To create an account on our Websites or to participate in certain features, our Websites may allow you to chose to let us access information from accounts you have created on social media sites such as Facebook, Twitter, Pinterest, Instagram, and other similar sites (“Personal Social Media Accounts”). If you chose to allow us access to your Personal Social Media Accounts, Orange Fashion Village Limited could collect some, and possibly all, of the data in the Personal Social Media Account to which you grant access. Depending on the terms of the social media site, this information could include your: name, email address, profile picture, gender, networks, user ID, list of friends, birthday, likes, education history, work history, current city, hometown, interests, relationship status, and location. Once you grant this permission, Orange Fashion Village Limited will be able to continue to be linked to the permitted Personal Social Media Account and collect information without a further request for permission, which could include later revisions to existing information or new types of information that you add. If you no longer want your Personal Social Media Account(s) linked to our Websites, click on the ‘disconnect’ link located on our Websites near the corresponding social media button and we will stop collecting this information. You may also be able to stop our ability to link to information in your Personal Social Media Account by following instructions provided on the applicable social media sites.
Information Collected on Pages Orange Fashion Village Limited Has on Social Media Sites
Personal information may be collected directly by Orange Fashion Village Limited through our Social Media Pages and may also be collected by the social media site hosting the Orange Fashion Village Limited Social Media Page.
The social media sites where Orange Fashion Village Limited has Social Media Pages may provide aggregate information and analysis to Orange Fashion Village Limited about your use of our Social Media Pages. This allows us to better understand and analyze our user growth, general demographic information about the users of our Social Media Pages, and interaction with content on our Social Media Pages. Overall, this information may be used to help us understand the types of visitors and users of our Social Media Pages and use of the content.
Using Information We Collect Online
We may use the information we collect under this policy to fulfill product orders; to fulfill your requests (such as contact us, click to chat, email a friend, coming soon product alert, wish list or sending a post card); to contact you or the product recipient(s) in the event of order or delivery difficulties; to serve site content; to send marketing communications regarding our products, services, and promotions to you; to analyze your activity with us, including interaction with our Websites/emails, the effectiveness of our advertising, and your purchases; to personalize our communications to you; to respond to your inquiries and other communications; to update information maintained in your online account; to conduct surveys, sweepstakes or contests; to develop our products, services, and Websites; and to consider you for employment. In addition, the information collected in the Online Store will be used for these same marketing communications about our products, services, and Websites. Orange Fashion Village Limited uses the information collected on its Social Media Pages to send communications regarding our products, services, and promotions; to respond to your inquiries; to conduct surveys, sweepstakes or contests; to analyze your activity on our Social Media Pages, and to develop our products and services; replying to an email requesting information from you. See the “Opt-Out” section below for the choices you have related to receiving marketing communications from us.
Information We Share With Third Parties
We may disclose the information that you provide to us (including, without limitation, your personal data) to any member of our group, which means our subsidiaries, our ultimate holding company, and the subsidiaries of our holding company (including affiliated companies).
We make the names and postal addresses in our postal mailing list, sometimes categorized by purchasing information, available to our affiliates and other unaffiliated companies for their marketing purposes. See the “Opt-Out” section below for instructions on how to opt out of sharing with unaffiliated companies.
Please be aware that we may use third parties to assist us with our e-commerce business, such as our Websites, emails, and Social Media Pages. Personal information you provide us may be shared, as necessary, with the relevant third parties to so carry out functions on our behalf. It is possible that some of these service providers will be located outside of the United States/Canada.
You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Websites, the Websites or the public.
If Orange Fashion Village Limited were ever merged with or acquired by another entity, or if it acquires another business entity or is involved in a corporate reorganization or other change of control, some or all of the personal information collected about you could be shared with this entity, and may also be retained by Orange Fashion Village Limited. Other than this acquisition, sale, or reorganization, we do not sell or rent your email address to unrelated third parties.
1. What Are Cookies, Pixel Tags and URL Links, and How Are These Used on Our Websites or in Our Emails?
Our Websites and emails use, and our third party service providers may also use, Pixel Tags (also known as Web beacons, Web bugs, and Clear GIFs). A Pixel Tag is a nearly invisible pixel-sized graphic image on a Webpage or email message. Pixel Tags may be used to collect the same information about your visit that is collected through cookies, as noted above. We may also collect information about a search engine used, and a search engine advertisement clicked to navigate to the Websites. Pixel Tags in emails help us confirm the receipt of, and response to, our emails (including your interaction with our Websites as a result of receiving the email) and the time our email is viewed. This information helps us to make similar evaluations about our Websites and emails as with cookies and to determine the most desired features and information so that we can provide those features and information to you and personalize our interactions with you. This information may also be linked to and combined with information that we collect about you from your visits to our Websites.
To unsubscribe from receiving marketing emails from Orange Fashion Village Limited go to the unsubscribe page, or if you created an account, go to the Marketing Preferences section of the Profile page. If you signed up to receive marketing emails from one of our affiliates follow the opt-out instructions on any marketing email you receive from that affiliate. Please be aware, however, even if you request be removed from our email marketing list, you may still receive non-marketing emails, such as confirmations for any orders placed on our Websites.
Updating Personal Information in Your Account
If you have created an online account we prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information, including your billing address, preferred shipping information, payment details, and contact information. Just log-on to your account with your email address and password, and you will see an overview page where you can update your information.
To request to have your account cancelled, please use the Contact Us section of the Help page and include the email address of the account you wish to cancel.
For your convenience and enjoyment, our Websites may contain links to other websites. We do not evaluate and are not responsible for the privacy practices or the content of such websites. We would urge you to review the privacy policies on each link to ensure that you are comfortable with their privacy policies and practices.
Orange Fashion Village Limited limits the number of employees who have access to the databases that contain personal data, and Orange Fashion Village Limited employees are advised of the importance of confidentiality. In addition, it is our policy to never send your payment card number via email.
We designed our online store to accept orders only from Web browsers that permit communication through Transport Layer Security (TLS) technology. Browsers that do not meet this requirement will be prevented from navigating the online store section of our Websites. See "Supported Web Browsers" for more information. While we implement the above security measures on our Websites, you should be aware that 100% security is not always possible.
Supported Web Browsers
orangefashionvillage.com supports Microsoft Internet Explorer 11.0+, Android 5.0+, Apple OS X 10.9+, and Apple iOS 9.0+. We recommend if you are viewing our websites on Google Chrome or Mozilla Firefox to download the latest version in order to maximize your experience, otherwise you may not be able to access or utilize all pages on our websites as intended.
If you have any questions, comments or concerns regarding our privacy practices, please email us at [email protected]